Last updated: 12 October 2026
Harvest Farm Trading respects your privacy. This policy explains how we collect, use, share, and protect personal information when you visit our website, create an account, place an order, or contact us.
Business name: Harvest Farm Trading
SSM Registration No.: 202403178357 (003621209-U)
Website: https://harvestfarmtrading.com
1. Information We Collect
Depending on how you use our services, we may collect:
- Contact details: your name, email address, and telephone number.
- Order and delivery details: billing address, delivery address, items purchased, and delivery instructions.
- Account information: your username, account preferences, and order history.
- Transaction information: payment status, transaction references, and refund details.
- Communications: information you provide when making enquiries, requesting support, or reporting an issue.
- Technical information: information such as your IP address, browser information, and cookies used to operate and protect our website.
- Preferences: your marketing and cookie choices.
Please provide accurate information and only share another person’s details, such as a delivery recipient’s information, when you are authorised to do so.
2. How We Use Your Information
We use personal information to:
- Process and fulfil your orders.
- Arrange delivery and provide order updates.
- Process payments and refunds through our service providers.
- Create and manage your account.
- Send account-related messages, including password reset emails.
- Respond to enquiries and handle returns, complaints, or disputes.
- Protect our website and investigate suspected misuse.
- Meet applicable legal and record-keeping obligations.
- Send promotions and product updates where you have consented.
Information required for an order or account is identified in the relevant form. If you do not provide necessary information, we may be unable to complete your purchase or provide the requested service.
3. Marketing Communications
With your consent, we may use your contact details to send promotions, product updates, and special offers by email or other channels you have agreed to.
You can withdraw your marketing consent at any time by following the unsubscribe instructions in a message or contacting [email protected].
Choosing not to receive promotions does not prevent you from shopping with us. We may still send messages needed to manage your account or fulfil your orders, such as payment confirmations, delivery updates, and password reset emails.
4. Payments
Payments are processed through external payment service providers and the bank or eWallet service you select.
We may share information needed to process, verify, or refund your payment with the relevant provider. Their own privacy policies also apply to information they handle.
Please do not send us your full payment card details, banking password, payment PIN, or one-time verification code by email, chat, or order notes.
5. Sharing Your Information
We share relevant personal information with service providers where necessary to operate our business and provide the services you request. These may include:
- Payment service providers, to process payments and refunds.
- Logistics providers and couriers, to arrange and complete deliveries.
- Website hosting and technical service providers, to maintain and protect our website.
- Email and communication service providers, to deliver service messages and marketing communications you have agreed to receive.
For example, a delivery provider needs your recipient name, delivery address, and contact number to deliver your parcel.
We may also disclose information where required by applicable law or where necessary to establish, exercise, or defend legal claims.
6. Cookies
Our website uses cookies and similar technologies to support functions such as:
- Keeping items in your shopping cart.
- Maintaining your login session.
- Supporting checkout and website security.
- Remembering your preferences.
Where optional cookies are offered, you can manage your choices through Cookie settings on our website.
Analytics cookies: if you choose to allow Analytics cookies, we use Google Analytics to measure visits and shopping activity, such as product views, shopping cart activity, checkout and confirmed purchases. This measurement can include technical information, transaction IDs, purchased items and their value.
Marketing cookies: When you allow both Analytics and Marketing cookies, we enable Google Ads measurement consent through Google Analytics. Ad-click identifiers may then be used to connect a visit or purchase to an advertisement. Personalised advertising remains disabled. We do not include your name, email address, delivery address or payment credentials in these Google measurement event payloads. Google processes measurement data under its Privacy Policy.
You can withdraw either optional choice through Cookie settings. Withdrawing Analytics consent stops our Google visit and purchase tracking. Withdrawing Marketing consent turns off advertising measurement consent and clears Google advertising cookies used by our site. Declining optional cookies does not prevent you from shopping or paying.
You can also control cookies through your browser. Blocking essential cookies may affect shopping, account access, or checkout.
7. How Long We Keep Information
We retain personal information only for as long as necessary for the purposes described in this policy.
Retention periods depend on the type of information and why it is needed:
- Account information is retained as needed to provide and manage your account.
- Order and transaction records are retained as needed for fulfilment, after-sales support, accounting, and applicable legal obligations.
- Customer support records are retained as needed to resolve enquiries, complaints, and disputes.
- Marketing information is used until you withdraw consent or it is no longer needed. We may retain a limited record of your opt-out request to respect your preferences.
We review information for continued need. Information that is no longer required will be securely deleted or anonymised.
An account closure or deletion request may not result in the immediate removal of records that must still be retained for legal obligations or outstanding transactions and disputes.
8. Protecting Your Information
We use reasonable technical and organisational measures to help protect personal information against unauthorised access, misuse, loss, or disclosure.
However, no website, storage system, or electronic transmission can be guaranteed completely secure.
Please keep your account password confidential and contact us if you suspect unauthorised access to your account.
9. Your Choices and Requests
Subject to applicable law, you may contact us to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent for processing that relies on your consent.
- Ask us to stop using your information for direct marketing.
- Request account closure or deletion of information that is no longer required.
You can also update available account and address details through My account.
Please send requests to [email protected]. We may need to verify your identity before responding.
If we cannot fully fulfil a request because of an applicable obligation or another valid reason, we will explain the reason. Withdrawing information or consent needed for a particular service may affect our ability to continue providing that service.
10. External Websites and Platforms
Our website may link to social media platforms, online marketplaces, and other external websites.
Their privacy policies and terms apply when you use their services. Please review those policies before providing personal information through an external platform.
11. Changes to This Policy
We may update this policy to reflect changes in our services, information-handling practices, or applicable requirements.
The latest version will be published on this page with an updated date.
12. Contact Us
For questions about this policy or requests concerning your personal information, please contact:
Harvest Farm Trading
SSM Registration No.: 202403178357 (003621209-U)
No. 12, Taman Angsana, Mukim Temin,
06010 Changlun, Kedah, Malaysia
Email: [email protected]
Website: https://harvestfarmtrading.com