We want every order to feel clear and straightforward. The information below explains when your parcel will be sent and what to do if an item arrives wrong, missing or damaged.
Delivery
- Orders are usually dispatched from Kedah, Malaysia within 1–2 working days after payment is confirmed.
- Available services may include SPX Express, Pos Laju and J&T Express, depending on the delivery address and current courier availability.
- The exact courier, delivery fee and final order total are shown before payment.
- Tracking details are provided after your parcel has been dispatched.
Wrong, missing or damaged items
Please contact us within 7 days of receiving your parcel if an item is wrong, missing or damaged. Send your order number and clear photos of the parcel and affected item so we can review the issue promptly. Once confirmed, we will arrange an appropriate replacement or refund.
Returns
Please contact us before returning anything. Change-of-mind returns may be considered when the item is unused, unopened and in its original condition. Opened or planted seeds are not eligible for change-of-mind returns. This does not affect support for goods that are wrong, damaged or otherwise supplied incorrectly.
Refunds
Approved refunds are returned to the original payment method. Processing time after approval may vary depending on your bank or payment provider.
Need help?
WhatsApp us at +60 11-1514 0260. Please include your order number so we can help faster.